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Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
Overview
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…
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Popular Features
- Message alerts (5)10.0100%
- Mobile app for iOS (5)10.0100%
- Directory of employee names (5)10.0100%
- Answering rules (5)10.0100%
Pricing
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What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Product Demos
Vonage Business Communications
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AI Virtual Assistant for Vonage Business Communications
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Demo: Vonage Business Communications for Teams
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Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Business Communications?
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
Vonage Business Communications Video
Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at http://bit.ly/2pmAagg.
Vonage Business Communications Competitors
- RingEX
- Jive Communications
- 8x8
Vonage Business Communications Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
RingEX are common alternatives for Vonage Business Communications.
Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.
The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.
Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.
Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.
Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.
Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.
Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.
Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.
Attribute Ratings
Reviews
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March 02, 2020
Working well for us!
We use it for any and all business calls. It allows us to pull any calls we make throughout the day. It allows us to pull and use calls for training. It allows us to be mobile with our business phone number taking calls on our laptops and phone. It's all synchronized perfectly.
- Text messaging.
- Seamless mobile to desktop transitions.
- Available add-on apps.
- CONSTANTLY needing an update almost daily.
- User interface lags a lot.
- Connective issues.
December 13, 2019
Why We Use VBC
Vonage Business Cloud is being used by our US Offices. For end users, it gives us multiple options for making calls via phone, app, and/or online portal. For IT's, it gives us great options for supporting users on site. The admin portal allows us to make many changes/implementations without having to contact support.
- Vonage Business Cloud makes it easy to make changes to user profiles, voicemail passwords, and other settings.
- It gives users access to their phone whether they are with their physical phone or not.
- Some international numbers are blocked until you request for them to be allowed.
November 22, 2019
Flexible, Expandable and Easy-To-Use Phone Service
We have Vonage Business Cloud deployed in two of our offices, for remote users, and are looking to add it to our HQ soon. We found our old provider very constricting in what they allowed us to do. We also used Vonage to replace on-prem systems. Moving to Vonage has allowed us to support our remote user base a lot easier than anything else we have used in the past.
- Easy interface - both on user and admin side.
- Flexible and easily expandable.
- Reliable.
- Relies on internet connectivity (no separate trunk like an on-prem system).
- Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
November 10, 2019
Ditch Your Physical Phone Consoles and Never Look Back!
My organization has replaced physical phone consoles for most employees and instead utilizes softphones from our computers. This allows us to accept and make calls as long as we have a built-in or external microphone, and there is also an app that lets us use our personal devices to check phone calls and make calls from our business numbers. Overall, it has been more cost-effective, considering many developers and other staff are not front-facing and sometimes never use a phone at all, yet are still accessible.
- Eliminates physical phone consoles that can be pricey and unnecessary for staff.
- Has a companion app that allows you to use your personal cell phone to check messages or make calls.
- The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
- I don't really have any criticism for this product. For the specific use case, we use it for softphones and it is highly effective and easy to use.
September 12, 2019
Vonage Business Essentials is Essential to my Business
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
- Stability & Reliability
- End-User Support
- New Service Integration/Third Party APIs
- Communication of new features
- Availability of Training
July 03, 2019
The Best VoIP features for the price
We use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.
- Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
- Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
- Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
- Sales: Sales staff is helpful and responsive. Not too pushy.
- Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.
- It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
- For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
- Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
- The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc
We use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
- Availability
- Ease of Administration
- Plans that fit your needs
- The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
July 24, 2018
Reliable VoIP that constantly improves and evolves
Vonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.
- Good audio quality, especially when using our Polycom SoundStation phones
- Vonage continues to add new products and features all the time and are constantly innovating
- Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
- Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
July 07, 2017
Vonage...it is!
We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.
- Well for me it has a best connection and is easy to set-up.
- 24/7 Support.
- Employees can always work on the go and by that being said they become efficient and effective.
- Just improve the dropped calls.